Refund Policy

Product Returns

30-Day Return Window

You may return most new, unopened items within 30 days of delivery for a full refund. Items must be in their original condition and packaging.

Eligible Items for Return

• New printers in unopened, original packaging
• Unopened ink cartridges and toner
• Printer accessories in original condition
• Cables and adapters in original packaging

Non-Returnable Items

• Opened or used ink cartridges and toner
• Printers that have been used or opened (except for defects)
• Custom-ordered or special-order items
• Items damaged by misuse or normal wear
• Software downloads and digital products

Defective Products

Branded Printers Warranty

All Branded Printers come with our comprehensive warranty coverage. As the manufacturer, we stand behind our products and will handle all warranty claims directly.

Initial Defects

If a product is defective upon arrival or within the first 30 days, we will provide:

• Full refund if returned within 30 days
• Free exchange for the same model
• Credit toward a different model
• Free return shipping for defective items

Return Process

Step 1: Contact Us

Before returning any item, please contact our customer service team:

• Email: contact@brandedprinters.com
• Include your order number and reason for return

Step 2: Obtain Return Authorization

We will provide you with a Return Merchandise Authorization (RMA) number and return instructions. Returns without an RMA number may be refused.

Step 3: Package and Ship

• Pack items securely in original packaging when possible
• Include all accessories, manuals, and documentation
• Include a copy of your invoice or order confirmation
• Write the RMA number clearly on the package

Refund Processing

Refund Timeline

• Refunds are processed within 3-5 business days of receiving the returned item
• Refunds are issued to the original payment method
• Credit card refunds may take 5-10 business days to appear on your statement
• Check refunds are mailed within 7 business days

Refund Amounts

• Full Refund: Original purchase price minus any shipping charges
• Restocking Fee: 15% restocking fee may apply to opened items
• Return Shipping: Customer pays return shipping unless item is defective

Service Refunds

Installation Services

• Full refund if service is cancelled 24 hours before appointment
• 50% refund if cancelled within 24 hours of appointment
• No refund for no-show appointments without prior notice
• Satisfaction guarantee: if not satisfied, we'll return to fix issues at no charge

Technical Support

• If we cannot resolve your issue, no charges apply
• Refunds available if support does not meet expectations
• Remote support sessions cancelled within first 10 minutes are not charged

Exchanges

Product Exchanges

We offer exchanges for:

• Defective products within 30 days
• Wrong items shipped due to our error
• Damaged items received

Exchange Process

Exchanges follow the same process as returns. We will ship the replacement item once we receive and inspect the returned product.

Shipping and Handling

Return Shipping Costs

• Customer Error: Customer pays return shipping
• Our Error: We provide prepaid return label
• Defective Items: We provide prepaid return label
• Large Items: Special arrangements may be required

Original Shipping Charges

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Special Circumstances

Damaged in Transit

If your item arrives damaged, please:

• Contact us within 48 hours of delivery
• Provide photos of the damage
• Keep all packaging materials
• We will arrange replacement or full refund

Wrong Item Received

If you receive the wrong item due to our error:

• We will provide prepaid return shipping
• Rush delivery of the correct item at no charge
• Full refund if correct item is not available

Business Customer Returns

Volume Purchase Returns

Special terms may apply to business customers with volume purchases. Contact our business sales team for details on return policies for large orders.

Contract Customers

Customers with service contracts may have different return terms as specified in their agreements.

Contact Information

For questions about returns or to initiate a return, please contact us:

Policy Updates

This refund policy may be updated from time to time. The most current version will always be available on our website. Changes to this policy will not affect returns already in process.